FAQ

[vc_row][vc_column width=”1/2″][vc_tta_accordion style=”modern” spacing=”5″ c_position=”right” active_section=”1″ no_fill=”true”][vc_tta_section title=”Why should I use Cell Tech Exchange for a repair?” tab_id=”1665382338666-68c2b519-f0b4″][vc_column_text]Your smartphone or device is precious to you. Cell tech exchange technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 500,000 repairs to date, we are the trusted repair chain.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does a repair take?” tab_id=”1665382790047-cda344e6-c326″][vc_column_text]We pride ourselves on an express repair service. Our most popular repairs can be completed in any of our Service Centres within 30 minutes, whilst some tablet, laptop and postal repairs could take between 48-72 hours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do before handing over my device?” tab_id=”1665382338694-aee1a3f5-9eb4″][vc_column_text]The good thing is, we don’t need you to wipe your data before your repair with us unless you’ve chosen to have a Genuine Apple repair or you’re having your Google Pixel 6 repaired under warranty. We always recommend that you back-up your device before visiting us though because in the worst case scenario we would contact you for your approval if a repair requires your data to be wiped.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does my phone come with warranty?” tab_id=”1665383017212-402954fa-ceef”][vc_column_text]

There is a lifetime warranty on most device repairs. Please check our terms and conditions for more details.

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Our walk-in service allows you to have your phone repaired straight away! You can see the time required for each repair when you book on our website.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”If I use Cell Tech Exchange will this void my Manufacturer’s warranty?” tab_id=”1665383220089-cc17ad33-b647″][vc_column_text]

Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs!

[/vc_column_text][/vc_tta_section][vc_tta_section title=”I only have a small crack on my screen do I need a full-screen replacement?” tab_id=”1665383225302-ce775d3f-c356″][vc_column_text]

Yes, we do a full-screen replacement regardless of the size of the crack in your screen and all our screen replacements come with a lifetime warranty!

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion style=”modern” spacing=”5″ c_position=”right” active_section=”1″ no_fill=”true”][vc_tta_section title=”Is Cell Tech Exchange an Apple authorised supplier?” tab_id=”1665383586923-a75eef0f-11ad”][vc_column_text]

Yes. Under Apple’s Independent Repair Provider Program, Cell Tech Exchange is authorised to conduct out-of-warranty repair services on Apple devices using genuine Apple parts.
In addition, Cell Tech Exchange is able to offer alternative repair options using compatible Apple parts which have been rigorously tested to meet our strict quality standards, and which are all backed up with our Cell Tech Exchange Warranty.

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At Cell Tech Exchange we aim to offer our customers the broadest range of repair options to suit all budgets. In the case of Android devices (e.g. Samsung, Google, Huawei, Oppo and OnePlus), all our screens are manufacturer originals. In the case of Apple devices, we are able to offer customers the option of either manufacturer original or high quality compatible screens.

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Providing your pin/passcode before the repair is completely up to you!
We advise everyone to provide this information as our technicians need to verify that the device is in full working order before you collect it!
They undergo a series of tests that include touch sensitivity and camera. At no time they would access your personal information or intrude on your privacy.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do Cell Tech Exchange offer support after repair?” tab_id=”1665383587077-a2f23f0a-e147″][vc_column_text]Yes! You can contact our customer service team here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does Cell Tech Exchange have any special offers and deals at the moment?” tab_id=”1665383587132-7624f155-6dc7″][vc_column_text]Yes! You can find all our latest offers here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will my device be liquid resistant after a repair?” tab_id=”1665383587184-e219c85b-61ba”][vc_column_text]

Although we use the same seals as your devices manufacturer when putting everything back together, we cannot guarantee water proofing or resistance. This is the same wherever you go as the IP rating cannot be re-instated once a device has been opened up.

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